Find the answers to your questions below!

 

Placing Your Order

If you have spotted an error on an order you've just placed, please contact us as soon as possible by clicking contact us below. Be sure to include your order number and the change you would like to make when contacting us.

 

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If for whatever reason you need to cancel your order, you can do so providing we have yet to ship it, so contact us by clicking contact us below as soon as possible!

 

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If you have entered your delivery address incorrectly, please contact us by clicking the button below. Be sure to mention your order number and the correct address in full so that we can try to rectify this for you before the order leaves our facility.

 

We ship our orders as quickly as possible, so reach out to us as soon as you realize the mistake! If your order has already been shipped, then we will contact the courier and try to arrange the change in delivery address. Unfortunately, we cannot promise that the change will be possible, but we will try our very best!

 

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Yes! You can purchase a gift card here! Note: these are digital gift cards that will be sent to you via email.

 

When you complete the purchase, you will receive an email with instruction on how best to send it to one of your friends/family members!
We accept payment through VISA, Mastercard, American Express, Google Pay, Apple Pay, and PayPal.

 

We do not offer any Afterpay service at present, but we do plan on implementing this in the future!
If your payment is being rejected, it is typically because your card details have been entered incorrectly, so be sure to double-check your card number, expiry date, and CSV code!

 

If your card is still being rejected, try refreshing the page as that seems to solve the problem sometimes. If the problem persists then your card has most likely been blocked by your payment provider. We cannot force payments through at checkout if they have been stopped by your bank, which is for your own security.

 

If you are still having problems, please contact us by clicking contact us below.

 

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Multiple items in one order will be shipped to the one address you entered at checkout. If you would like to ship items separately, you will need to place separate orders for each delivery address.

Shipping & Delivery

If your order hasn't arrived yet, check the expected delivery date by tracking it here. If you think your order should have arrived by now then please reach out to us by clicking contact us below!

 

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You can definitely track your order as all of our shipping options come with tracking! Once your order is shipped, you will receive an email with more information on how to track your package along with the expected delivery date.

 

If you are having any problems tracking your order, feel free to ask us for assistance by clicking contact us below.

 

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We aim to ship every order within 3 working days. You will receive a shipping confirmation email as soon as it's shipped.

 

If you think it's taking longer than expected, feel free to reach out to us by clicking contact us below

 

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We ship worldwide! 🌎

Returns & Refunds

To read more about our returns policy, go to our Terms of Service and scroll down to SECTION 15 - RETURNS POLICY. Click here to go there immediately!
We are very sorry for the inconvenience! Reach out to us by clicking contact us below (please mention your order number and the item(s) that are missing). We'll send you a replacement ASAP at no additional cost to you!

 

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If upon receiving your order you’re not satisfied, firstly, we are very sorry for the inconvenience, and secondly, reach out to us by clicking contact us below. Within your message, please mention your order number and include any pictures of the damages! We'll send you a replacement ASAP at no additional cost to you!

 

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About Our Products

It depends which pen you use - alcohol-based pens are waterproof, so if you spill, your writing will be fine! Water-based pens can be washed off with water and would not be waterproof if you spilled on them.
Yes! We have tested gouache, oil paint, and acrylic paint, and they all work very well. The colours are even more vibrant, and it feels extremely smooth to paint on. In regards to watercolour, it also works but it takes some patience and experimentation - some artists have compared watercolour on stone paper to oil paint on regular paper because you can paint in layers.
Different Mediums
Click on the image to make it bigger!

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