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Find the answers to your questions below!

 

Placing Your Order

If you have spotted an error on an order you've just placed, please contact us as soon as possible by clicking contact us below. Be sure to include your order number and the change you would like to make when contacting us.

 

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If for whatever reason you need to cancel your order, you can do so providing we have yet to ship it, so contact us by clicking contact us below as soon as possible!

 

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If you have entered your delivery address incorrectly, please contact us by clicking the button below. Be sure to mention your order number and the correct address in full so that we can try to rectify this for you before the order leaves our facility.

 

We ship our orders as quickly as possible, so reach out to us as soon as you realize the mistake! If your order has already been shipped, then we will contact the courier and try to arrange the change in delivery address. Unfortunately, we cannot promise that the change will be possible, but we will try our very best!

 

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Yes! You can purchase a gift card here! Note: these are digital gift cards that will be sent to you via email.

 

When you complete the purchase, you will receive an email with instruction on how best to send it to one of your friends/family members!
We accept payment through VISA, Mastercard, American Express, Google Pay, Apple Pay, and PayPal.

 

We do not offer any Afterpay service at present, but we do plan on implementing this in the future!
If your payment is being rejected, it is typically because your card details have been entered incorrectly, so be sure to double-check your card number, expiry date, and CSV code!

 

If your card is still being rejected, try refreshing the page as that seems to solve the problem sometimes. If the problem persists then your card has most likely been blocked by your payment provider. We cannot force payments through at checkout if they have been stopped by your bank, which is for your own security.

 

If you are still having problems, please contact us by clicking contact us below.

 

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Multiple items in one order will be shipped to the one address you entered at checkout. If you would like to ship items separately, you will need to place separate orders for each delivery address.

Shipping & Delivery

If your order hasn't arrived yet, check the expected delivery date by tracking it here. If you think your order should have arrived by now then please reach out to us by clicking contact us below!

 

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You can definitely track your order as all of our shipping options come with tracking! Once your order is shipped, you will receive an email with more information on how to track your package along with the expected delivery date.

 

If you are having any problems tracking your order, feel free to ask us for assistance by clicking contact us below.

 

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We aim to ship every order within 3 working days. You will receive a shipping confirmation email as soon as it's shipped.

 

If you think it's taking longer than expected, feel free to reach out to us by clicking contact us below

 

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We ship worldwide! 🌎

Returns & Refunds

To read more about our returns policy, go to our Terms of Service and scroll down to SECTION 15 - RETURNS POLICY. Click here to go there immediately!
We are very sorry for the inconvenience! Reach out to us by clicking contact us below (please mention your order number and the item(s) that are missing). We'll send you a replacement ASAP at no additional cost to you!

 

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If upon receiving your order you’re not satisfied, firstly, we are very sorry for the inconvenience, and secondly, reach out to us by clicking contact us below. Within your message, please mention your order number and include any pictures of the damages! We'll send you a replacement ASAP at no additional cost to you!

 

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About Our Products

Etched Stone Paper is 80-90% crushed stone (calcium carbonate) and 10-20% non-toxic, (non-virgin) resin which is used to bind the stone particles. The end product is very similar to traditional wood-pulp paper, however, it’s waterproof, smoother, brighter, and more durable than traditional paper. Etched Stone Paper is ISO 14001:2004 certified, alongside ROHS, REACH, and FDA. Most importantly, our stone paper has the C2C environment certificate.
Stone paper is just like regular paper, only better. Unlike regular paper, stone paper is waterproof, tear-resistant, and has no ink bleed-through. It's brighter, smoother, and more environmentally responsible than regular paper. No trees, no water, no bleach, no acids, and no toxic chemicals are used to make stone paper. Regular pulp paper requires 18 large trees per ton of paper produced and an immense amount of energy (85% more than stone paper). Recycling regular pulp paper is also limited to a number of cycles, meaning it can only be recycled so many times before fresh paper pulp must be added.
Do you know that the pulp and paper industry is the third-largest industrial polluter of air, water, and land in the United States? Studies show that it releases well over 100 million kg of toxic pollution each year. Worldwide, this industry is the fifth largest consumer of energy, accounting for four percent of all the world’s energy use. Etched Stone Paper is produced using 80%-90% calcium carbonate, one of the world’s most abundant substances. Producing just one tonne of traditional wood pulp paper requires around 18 tall trees and 2770 litres of water. Traditional paper can only be recycled up to 7 times and requires additional virgin fibres each time it is recycled. Natural forests are often cut and burned to plant non-indigenous, fast-growing trees. Stone paper produces no waste—in production or in the end product—and can be recycled indefinitely, making it the smarter paper choice.
Etched Stone Paper is committed to the highest standards for our stone paper products. This commitment rings true throughout all aspects, not just the design. That's why we continually monitor the full life cycle of our products (not just the manufacturing process) and have earned these certifications.
Yes. Our stone paper products can be recycled just like regular paper, through the paper or plastic recycling streams. While it is not a plastic, burning stone paper reduces it back to its original form of calcium carbonate (chalk powder) which in turn can be used as a filler in future recycled products. No harmful gasses are released when burning stone paper. Recycling regular paper perpetuates the wood pulp paper cycle because no paper products can be made from 100% recycled material. Don’t be fooled, virgin pulp is always needed. If Etched stone paper is recycled with category 2, 100% can be repurposed into a different product. In addition, it’s safely broken down by nature as it is photodegradable and will be completely gone in 9 to 12 months if left in nature, without the exhaustion of any harmful gases.
No, calcium carbonate is one of the world's most abundant resources, and we gather it from waste quarries and waste from the construction industry.
Nope! We tried and tested pencils and pens with no issue. In fact, since the stone paper absorbs less ink than regular paper, it looks cleaner and has zero bleed-through. Our recommended pen is a good ol' fashioned ballpoint. They may seem like a boring choice but you'll understand why once you feel the glide of a ballpoint on our paper. We have found that some fountain pens/gel pens may take longer to dry than ballpoints. However, you may need to alter your grip, angle, or how hard you press down.
It depends which pen you use - alcohol-based pens are waterproof, so if you spill, your writing will be fine! Water-based pens can be washed off with water and would not be waterproof if you spilled on them.
Yes and yes, of course. You’ll find that since there are no fibers in stone paper, pencil marks erase much easier and unlike some low-quality papers, you can’t erase a hole into it. Be careful not to sharpen too much though, the pencil may grab onto the paper like piercing with a needle. We recommend a thickness of 0.7 or greater.
Yes! We have tested gouache, oil paint, and acrylic paint, and they all work very well. The colours are even more vibrant, and it feels extremely smooth to paint on. In regards to watercolour, it also works but it takes some patience and experimentation - some artists have compared watercolour on stone paper to oil paint on regular paper because you can paint in layers.
Different Mediums
Click on the image to make it bigger!
Ballpoints and frixion pens will be absolutely fine! Gel pens work well too, but some can take longer to dry. Be wary of fountain pens and felt tips. Depending on the construction of the tip, you may need to alter your grip, angle, or how hard you press down. Since the paper has no grain direction, writing on the paper with the same force will be unnecessary.
Etched Stone paper is much more difficult to tear and will generally stretch before it tears.
Let us know if it happens because we’ve tried and (luckily) no paper cuts yet!
Yes. Etched Stone paper folds just like regular paper, so go ahead and fly that paper plane.
Our paper is waterproof, which prevents it from absorbing water. Whether or not you can use Etched underwater is a matter of your pen and not our paper. If you find a pen that writes while underwater, recommend it to us! We’d love to hear about it.
All sorts of words have been used to describe stone paper. Creamy, velvety, silky—are we talking about paper or chocolate? All we can say is that it will be the smoothest paper you’ve ever touched, a suave writing experience if there was ever such a thing.

Still have questions?